POOLING REWARDS MEANS FASTER REWARDS
Each time a member of your pool uses their First Citizens Credit Card to make purchases you earn points to use towards rewards that you've always wanted.
EARN TOGETHER
Members of your pool – other First Citizens Credit Cardholders – can earn points faster for better rewards.
PICK A REWARD
Track your progress and choose your dream rewards. Redeem for flights, cruises merchandise and more.
GET REWARDED
Now comes the best part – enjoying the Rewards you've earned.
- Invite other First Citizens Credit Card holders to join your pool.
- Join an existing pool. Please note you will need to be invited by a member of that pool.
- Log in to your account to see the total number of points your pool has earned.
- Redeem points from your pool for rewards from your pool at anytime.
- If you are a business cardholder you may only pool with others who are in the same business. Please note, you cannot have the same card in more than one pool.
- If you have one card in a pool you must first unlink that card from the pool to join a different pool.
- Business account pooling must be set up by the First Citizens Rewards Center. For Assistance, please contact a representative at 1.866.645.1694 Monday through Friday 8 am - 9 pm and Saturday through Sunday 8 am - 6 pm ET.
INVITE OTHER FIRST CITIZENS REWARDS MEMBERS
It's easy to get started.
LOG IN to your account and begin inviting other First Citizens cardholders to join your pool.
- Invite other First Citizens Credit Card holders to join your pool.
- Join an existing pool. Please note you will need to be invited by a member of that pool.
- Log in to your account to see the total number of points your pool has earned.
- Redeem points from your pool for rewards from your pool at anytime.
- If you are a business cardholder you may only pool with others who are in the same business. Please note, you cannot have the same card in more than one pool.
- If you have one card in a pool you must first unlink that card from the pool to join a different pool.
- Business account pooling must be set up by the First Citizens Rewards Center. For Assistance, please contact a representative at 1.866.645.1694 Monday through Friday 8 am - 9 pm and Saturday through Sunday 8 am - 6 pm ET.
MY POOL DASHBOARD
Check the status of your pool and see how close you are to reaching your reward goals.
Simply LOG IN to your account.
- Invite other First Citizens Credit Card holders to join your pool.
- Join an existing pool. Please note you will need to be invited by a member of that pool.
- Log in to your account to see the total number of points your pool has earned.
- Redeem points from your pool for rewards from your pool at anytime.
- If you are a business cardholder you may only pool with others who are in the same business. Please note, you cannot have the same card in more than one pool.
- If you have one card in a pool you must first unlink that card from the pool to join a different pool.
- Business account pooling must be set up by the First Citizens Rewards Center. For Assistance, please contact a representative at 1.866.645.1694 Monday through Friday 8 am - 9 pm and Saturday through Sunday 8 am - 6 pm ET.
REDEEMING POINTS IS EASY
YOU CAN REDEEM ONLINE OR BY PHONE
HOW TO REDEEM POINTS ONLINE
HOW TO REDEEM BY PHONE
Redeeming Online
- STEP 1: LOG IN to redeem points.
- STEP 2: Search through different categories. You can search by item or point value.
- STEP 3: Choose the reward you would like.
- STEP 4: Select the quantity, then click on the add to cart button.
- STEP 5: Click the “Check Out” button.
- STEP 6: Confirm your order and shipping address. Then click the "Complete My Order" button. You will receive a confirmation to print for your records.
Redeeming By Phone
To redeem by phone please call 1.866.645.1694. Representatives are available Monday through Friday 8 am - 9 pm and Saturday through Sunday 8 am - 6 pm ET.